Shipping policy

Shipping Policy

At EasyPrep, we take great care to ensure your order arrives quickly and in perfect condition. This Shipping Policy explains how we handle order processing, delivery, and any issues that may occur during shipping.

1. Order Processing

In-stock orders are dispatched within 1–3 business days after payment has been received.
Business days exclude weekends and public holidays. Delivery time is additional to dispatch time.

If an item is out of stock or delayed, our team will contact you immediately to provide an updated timeframe or offer an alternative.

2. Shipping Times & Rates

We ship across Australia using trusted delivery partners.

  • Standard shipping: $14.95 AUD.
  • Free standard shipping: available on Australian orders of $200 AUD and over after discounts.

Standard delivery is estimated at 3 to 4 business days after dispatch. Delivery to regional and remote areas may take longer.

Delivery estimates are additional to our 1 to 3 business day dispatch timeframe. They are not guaranteed and may vary due to weather, public holidays or courier delays.

The available shipping methods and final shipping cost are shown at checkout.

3. Tracking Your Order

Once your order has been shipped, you’ll receive a confirmation email with your tracking number so you can monitor your delivery in real time.

4. Shipping Locations

We currently deliver across Australia.
For international shipping inquiries, please contact our support team before placing your order.

5. Incorrect Addresses

Please ensure your shipping address is accurate at checkout.
We are not responsible for parcels sent to incorrect addresses provided by customers.
If an order is returned to us due to an incorrect or incomplete address, a re-delivery fee may apply.

6. Damaged or Faulty Items

If your order arrives damaged or faulty, please notify us as soon as reasonably possible.
Please email our support team at info@easyprep.au with the following details:

  • Your order number
  • Clear photos of the damaged product and packaging

Once verified, you’ll be offered either a full refund or a replacement, based on your preference and the evidence provided.

We take every precaution to ensure your items are packaged securely and handled carefully, but occasionally transit issues can occur — if they do, we’ll make it right.

7. Delayed or Lost Parcels

If your order hasn’t arrived within the expected timeframe, please check your tracking information first.
If your tracking hasn’t updated for several days or appears lost, contact us at info@easyprep.au and we’ll investigate with the courier to resolve the issue as quickly as possible.

8. Contact Us

For any shipping-related questions or support, please contact us at:

📧 info@easyprep.au
📍 EasyPrep